Privacy Policy

Information we receive

This website does not include account registration, booking, payment, contact forms, analytics, advertising pixels or third-party cookies. If you choose a language, your browser remembers that preference on your device and does not send it to us. Our hosting provider may process limited technical data, such as your IP address, as necessary to deliver the website and keep it secure.

When you contact us by WhatsApp, phone or email (hello@allromanticmoments.com), we receive the information you choose to share, such as your name, phone number, email address, the experience you are interested in, and the date, location and details of your occasion. If you place an order, this may also include the recipient’s name, a delivery address or hospital, and the message for your greeting card.

Chat assistant

When available, this website offers a chat assistant that answers questions about our catalog. It is an automated AI assistant, not a person, and it can make mistakes. Our team confirms prices, availability and details when you contact us. The chat does not send your messages to our team, and a conversation with the assistant does not create a booking, contract or service commitment.

To answer you, the chat receives the messages you write and the assistant's replies, together with technical data from each request, such as your IP address. We use the IP address only temporarily to prevent abuse and do not store it. The chat does not use cookies or store anything in your browser. To protect it from automated abuse, when a conversation starts the chat may use Cloudflare Turnstile, which checks technical signals from your browser to confirm you are a person; Cloudflare's privacy policy applies to that check.

Conversations are processed on our behalf by Cloudflare, Inc. (hosting and AI) and Groq, Inc. (AI). Under their terms, they do not use your messages to train their models. The conversation is stored encrypted and deleted when you start over or, at most, after one hour; Cloudflare may keep encrypted backups for up to 30 days. We do not keep chat transcripts, and our technical logs do not include the content of your messages.

Using the chat is optional. Please do not share sensitive information in it, such as card numbers, passwords, government IDs or health details. By sending a message, you agree to the processing described here.

How we use it

We use this information to respond to your inquiry, confirm availability and prices, and prepare and deliver your request. We also keep the records required for accounting and tax purposes. We do not use it for advertising, and we do not send you promotional messages without your consent.

Who we share it with

We do not sell your personal information or share it for targeted advertising. We share only what is necessary with the providers that help us operate: our hosting and email providers, Cloudflare and Groq when you use the chat assistant, and WhatsApp (Meta) when you choose that channel. If your request includes a live musician or another collaborator, we share only the details they need to take part, such as the date, time and location. We may also disclose information when required by law.

Links to other services

WhatsApp, Instagram, Facebook and TikTok are operated by third parties. When you use them, their own privacy policies apply.

Retention and security

We keep information only as long as necessary for these purposes and to meet our legal obligations, and we take reasonable measures to protect it. No method of transmission over the internet is completely secure, so please do not send payment card numbers or other sensitive information by email or WhatsApp.

Children

This website is not directed to children under 13, and we do not knowingly collect their personal information.

Do Not Track

We do not track visitors over time or across third-party websites, so we do not respond differently to Do Not Track signals.

Changes to this policy

If we change this policy, we will publish the new version on this page and update its effective date.

Questions and requests

To ask a privacy question, or to request access to, correction of or deletion of the information you have shared with us, contact hello@allromanticmoments.com.